Hi all,
I have read everything I can find on this issue, I knew about the problem before I even bought the vehicle so it was expected and I have read the faq's and I did a search. However, I'm confused and arguing with the dealer (not an Isuzu dealer).

I'm confused because I have read conflicting statements regarding the replacement of the fuel sending unit/pump. Ok so on the 2000 do we have to replace the entire fuel pump or can we just replace the sending unit. I know on the 99 and older you can just do the unit, not the whole pump, for like $40, but I have read that if you just do the unit on the 2000+ you will still have trouble. I figure if you are going to drop the gas tank and get in there anyway, why not just correct the entire problem the first time so I won't have to keep bringing it back.

I miss my truck and want it out of the shop! I'd rather fix it myself at this point. :(

Only the sending unit needs to be replaced. if you are the 1st owner you have up to 120k to have it replace for free.

If the dealer says no, contact corp isuzu or your regional rep

According to Merlin at St. Charles Isuzu the fuel sending unit replacement was made only and specifically for the 98 and 99 years. Due to customer complants St. Charles Isuzu only replaces the sending units on 98 and 99 years. 2000 and up get the whole fuel pump replaced. I will check to see if I still have his e-mail to me.
A great alternative and the path I took was to drop the fuel tank, remove the fuel pump, dismantle the fuel sending unit and bend the male float arm electrical contact to its proper straight postion. You will automatically realize the proper position after seeing that the male float arm contact has curled away from touching the sending unit contact.
Has worked well for the last 4 months.
Total cost- 35 cents. I broke one of the fuel tank bolts.

John

http://www.4x4wire.com/forums/showflat.php?Cat=&Number=803138&page=0&view=collapsed&sb=5&o=1&fpart=1#Post803460

here is another recent post on this.

According to Merlin at St. Charles Isuzu the fuel sending unit replacement was made only and specifically for the 98 and 99 years. Due to customer complants St. Charles Isuzu only replaces the sending units on 98 and 99 years. 2000 and up get the whole fuel pump replaced....

Is the whole unit physically different on the 2000+?

Joel

According to Merlin at St. Charles Isuzu the fuel sending unit replacement was made only and specifically for the 98 and 99 years. Due to customer complants St. Charles Isuzu only replaces the sending units on 98 and 99 years. 2000 and up get the whole fuel pump replaced. I will check to see if I still have his e-mail to me.
A great alternative and the path I took was to drop the fuel tank, remove the fuel pump, dismantle the fuel sending unit and bend the male float arm electrical contact to its proper straight postion. You will automatically realize the proper position after seeing that the male float arm contact has curled away from touching the sending unit contact.
Has worked well for the last 4 months.
Total cost- 35 cents. I broke one of the fuel tank bolts.

John


See, this is why I'm confused! Because one person tells me we can just do the unit and others tell me that the whole fuel pump has to be replaced. I'm arguing with the dealer because I want them to replace the whole fuel pump and they think that they can just do the unit. It isn't an Isuzu dealership (there aren't any in my state) and we did call the national number to check on the warranty and about this issue, and they said that the whole pump should be replaced as well. But them saying that to me isn't doing me much good now is it.

I'm not under the Isuzu warranty because I bought it used and it is a 2000, however, I have the 30 day warranty from the stealership I bought it from (who is now pissed at me) and I bought the extra 3 year 36,000 mi. warranty simply because it was only $20/month more and I know that these trucks have little problems (that I don't feel like paying for). I've only had the thing for a week. So sad.

If they don't fix it, then maybe we'll just go in and bend the part like you suggested. Sounds simple to me. My boyfriend loves working on vehicles and I love my Rodeo so I'm learning as I go. :)

Thanks for the help guys. If anyone has more info, please keep me updated.

Why not let them replace the sending unit and if that doesn't work they will have to replace the whole pump too.

I will add the St. Charles Comments to the FAQ's too.

i know on my wifes 2000 with 44000 miles the dealer here in cincinnati replaced the sending unit and the fuel pump. i didn't even have to ask them! i guess some dealers are different from others. good luck

Oh I know I could let them do the sending unit now, and then when it doesn't correct the problem (which supposedly it doesn't) I can take it right back. But first of all I have the feeling that they will keep replacing the sending unit because 1) they are idiots, and I have tried to explain the problem to them numerous times and I even printed out the articles on it and they are like "huh, I've never head of this", and my favorite "we don't go by internet articles", and 2) they already tried to pull the wool over my eyes once, the day I bought the car, I knew that is what was wrong with it when the the fuel light kept coming on because I did my research on this truck for a year, and all they did was reset the code thinking that I wouldn't know. Duh, in like 2 days it was blinking again and said I had no gas.

Second of all, I just get the impression from these guys that they are not interested in actually fixing the problem, but rather saving themselves money. I kind of wish we hadn't gotten the warranty now, because if I did the work myself, at least I know I would try to do it right (and hopefully with my boyfriend's help it would be right, hehe).

I guess I'm just frustrated with this dealership. And I miss my truck. I only had it a week and they snatched it back from me. I haven't even gotten to show it off yet!

Thanks for all of the advice guys. I'm going to call in an hour and see if it is done, its been a whole week. :)

From the way it looks on the 1998+, it wont make a difference if they replace just the sending unit or the whole pump + sending unit assembly. Either way you still get the same style sending unit prone to contact wear. Look at the bright side, if the fuel pump bombs under warranty, you'll get a new fuel pump and sending unit then! :evillol: :banghead:

G/luck
Joel

Hi everyone,

I am now a believer! I cannot stress enough that you should call Isuzu corporate if you have any pushback from the dealer!

I called my dealer (who I hate, but I wanted this covered by the warranty) and of course received the runaround. One really bad customer service even got mad at me when I mentioned that I can call corporate to check, "You can call them until you are blue in the face; they are horrible, they don't cover anything.":banghead:

So, I was a little anxious to call corporate, expecting beauracracy and belittlement. But I perservered! I called up, and spoke to Amy, a sweet and pleasant voice who truly wanted to help. I explained the situation, she asked permission to put me on hold for a moment while she checked something, and then she came back and said it was covered under the warranty. She gave me a case number for the dealer to reference in case they had any problem.

So, my thanks to everyone who contributed the solution to this apparently common issue. I don't know why the dealership has trouble finding this information, but I have enough "business process improvements" to worry about in my job, let alone try to solve a car dealership's issues.

parts catalog does not list a sending unit for anything newer than the 00 model but it is the same sening unit as on earlier models so you can purchase a sender for a 99 and put it on an 03 model Rodeo you just need to buy the fuel pump seal seperate because is is made different on the newer model I do this on a daily basis

Hi everyone,

I am now a believer! I cannot stress enough that you should call Isuzu corporate if you have any pushback from the dealer!

I called my dealer (who I hate, but I wanted this covered by the warranty) and of course received the runaround. One really bad customer service even got mad at me when I mentioned that I can call corporate to check, "You can call them until you are blue in the face; they are horrible, they don't cover anything.":banghead:

So, I was a little anxious to call corporate, expecting beauracracy and belittlement. But I perservered! I called up, and spoke to Amy, a sweet and pleasant voice who truly wanted to help. I explained the situation, she asked permission to put me on hold for a moment while she checked something, and then she came back and said it was covered under the warranty. She gave me a case number for the dealer to reference in case they had any problem.

So, my thanks to everyone who contributed the solution to this apparently common issue. I don't know why the dealership has trouble finding this information, but I have enough "business process improvements" to worry about in my job, let alone try to solve a car dealership's issues.


:loser:

This emoticon is the closest I can come to my current feelings right now, since there are no vulgar ones.

The dealer called the zone manager, and the zone manager called corporate to state that on a 2000 Rodeo, the fuel sending unit has a different part number from the fuel pump, therefore it is not covered under the Drive train warranty. So, even though Customer Affairs approved the case last week, when I called today, they just stated, "No, we were wrong." Oh, well that is great.

Never again.

I suppose now the silver lining is that I can go to MY mechanic, whose customer service shows they appreciate me, and it is not a 20 mile drive out of my way. I have to have this fixed before I am inspected again anyway, since a CEL that is on is automatic failure in PA.

it really frustrates me to know that there are dealers out there that do this kind of stupid crap its not like itt cost them anything to replace these things when its under warrranty it makes them money Isuzu pays them to replace the entire pump I do work for a dealer and I always check for these kinds of things I would rather see the manufacturer pay for it rather than the customer hell I just dont understand it. Its ignorant folks like that who give all dealers a bad name if they knew what the hell they were doing they would have taken care of the situation no questions asked. When I am working on a customers vehicle they are MY customer not just the dealers therfore I make every effort to take care of each and every one to the best of my ability I wnat them to return for service work. If you upset your warranty customers they will not return for maintenance.

i just replaced the sending unit on my 2001 passport and i got the sending unit from a guy on this forum, under the faq's. I replaced it and everything is working great. IT is actually a delco fuel pump in these vehicles.

it really frustrates me to know that there are dealers out there that do this kind of stupid crap its not like itt cost them anything to replace these things when its under warrranty it makes them money Isuzu pays them to replace the entire pump I do work for a dealer and I always check for these kinds of things I would rather see the manufacturer pay for it rather than the customer hell I just dont understand it. Its ignorant folks like that who give all dealers a bad name if they knew what the hell they were doing they would have taken care of the situation no questions asked. When I am working on a customers vehicle they are MY customer not just the dealers therfore I make every effort to take care of each and every one to the best of my ability I wnat them to return for service work. If you upset your warranty customers they will not return for maintenance.

Your opinion is a fresh perspective, for that is certainly not the philosophy I have experienced. This is what some mid- to low-level managers seem to miss. I think my Rodeo is an OK vehicle. It performs adequately for its purpose. I have had a "common" experience of failures - spun rod (replaced engine), six disk changer died (I keep watching eBay), and now the sending unit. While I don't have major complaints with the car, the service at the dealership has guaranteed that I will never buy another Isuzu again - EVER. So, not only have they lost my business as a service customer, they will not get my repeat business.

Then I got an e-mail for a survey of the phone call I had :evillol:...

OK, here is the final update. There is a part number for the fuel tank sending unit for the 2000 Isuzu Rodeo - the part number is 8253230110. It costs around $35-$40. Some of the confusion is being driven by the software that service departments use. My mechanic uses "AllData" (?), which, when you look up the part "fuel tank sending unit" - it refers you to the fuel pump. However, if you have knowledge about this particular part, you can find it.

I had one dealership tell me the pump had to be covered, and another tell me there was a separate part, so it wasn't under warranty.

So, for those of you who have this covered under warranty, good for you, it is due to the fact that the parts department isn't very diligent of finding the right part!