Kia warranty is a joke


chieftoadlena
10-06-2005, 10:31 PM
Practically nothing is covered past 36k. Look at your warranty. Our piece of crap Kia constantly had problems after we owned it for a year. Took it in several times for the same chronic problems that the stupid dealership couldn't fix. Kia's are junk, spend the extra grand and get a small dodge or chevy. At least they are established and have a reputation to uphold. Kia has already earned theirs, and it is not a good one.

Ray H
10-07-2005, 06:33 AM
What kind of problems were you having that they wouldnt warranty past 3/36? Had to be paint, audio, A/C or wear item that they didnt cover, anything else shouldve been covered to at least 5/60.
I hate to break this to you but Kia's warranty coverage and the wording of the coverage is pretty standard, just a little longer than most. If you didnt get proper coverage, that sounds more like a dealer issue than with Kia in general.
It sounds like you may have had just a couple nagging problems with yours that the dealer couldnt fix. Any new car from any manufacturer can have a couple of problems. Again, is it a Kia issue or a dealer issue?
Its a different story if you had many different problems with the car but if you just had a couple problems that werent fixed, dont blame the car because you excepted below par service.
Im not criticizing you at all for getting rid of, or not wanting another Kia because getting bad service or any bad experience with a dealer is definately grounds for going with another manufacturer. Its all part of the automobile owning/buying equation, just try to put the blame where it belongs. Was the car really junk or was the dealer screwed up?.

chieftoadlena
10-07-2005, 06:00 PM
One of the problems was with the turn signal. Took it in 3 times before 36,000 miles. Started again at 45,000. Dealer attempted to fix it again and didn't even get a block from the dealership before it quit working again. Turned around and went to the dealership and they said that they would look at it if I left it there overnight. Reason that they said that is because they knew that I lived 3 hours from the dealership and that I couldn't really stay. Anyway, chronic turn signal (as well as other) problems continued past 60k because they never fixed the problem. All they did was say "you're over 60k and it's not under warranty anymore." Crappy customer service. As I said, you get what you pay for. Never again.

ad4c2006
01-30-2006, 12:20 PM
Kia Rio is a family car,my dad has one of 2001 and I do have a 2004,only time his broke,was a computer related problem that made the car stop and the problem was solved by our local Kia dealer in a week because they had to wait for parts but meantime the dealer gave my dad a newer 2003 Kia Rio for him to move and he returned it when his was fixed,he payed not a peny under his full warranty and I know cars computers are expensive.In my case my Kia Rio 2004 has so far 42,000 miles without any problem at all. I drove it on December for xmas,from Florida to Dallas,Tx,22 hours trip,it behaved like a big car,not a single problem and my speed was between 80 and 90 mph,in spite of the very high speed,it averaged 32 mpg,so far onlything I have done is taken it to the dealer for the first 30K maintenance($300).I think you have an issue against Kia,these cars are better and better by years and the warranty covers everything it says.

ad4c2006
01-30-2006, 12:27 PM
:licka: Kia Rio is a family car,my dad has one of 2001 and I do have a 2004,only time his broke,was a computer related problem that made the car stop and the problem was solved by our local Kia dealer in a week because they had to wait for parts but meantime the dealer gave my dad a newer 2003 Kia Rio for him to move and he returned it when his was fixed,he payed not a peny under his full warranty and I know cars computers are expensive.In my case my Kia Rio 2004 has so far 42,000 miles without any problem at all. I drove it on December for xmas,from Florida to Dallas,Tx,22 hours trip,it behaved like a big car,not a single problem and my speed was between 80 and 90 mph,in spite of the very high speed,it averaged 32 mpg,so far onlything I have done is taken it to the dealer for the first 30K maintenance($300).I think you have an issue against Kia,these cars are better and better by years and the warranty covers everything it says.

MeettheCreeper
01-31-2006, 01:16 PM
One of the problems was with the turn signal. Took it in 3 times before 36,000 miles. Started again at 45,000. Dealer attempted to fix it again and didn't even get a block from the dealership before it quit working again. Turned around and went to the dealership and they said that they would look at it if I left it there overnight. Reason that they said that is because they knew that I lived 3 hours from the dealership and that I couldn't really stay. Anyway, chronic turn signal (as well as other) problems continued past 60k because they never fixed the problem. All they did was say "you're over 60k and it's not under warranty anymore." Crappy customer service. As I said, you get what you pay for. Never again.


You need to find a better quality dealership technician. 80% of the guys in the field have no business being there.

If what you say is true that it has been a chronic problem that they have attempted to fix when it was under warranty and did not fix it they should have documentation that the car was in for the same problems. What I am saying is if they didnt fix it while it was under warranty they should still be obligated to fix it even though it is out of warranty, at least that is how we do things.

Call Kia customer service and complain. They will get your problem resolved.

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