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Great Service from SLM 43


klutz_100
04-04-2014, 02:04 AM
It's worthwhile sometimes to recognize great service when you come across it and not just to complain about poor service. I thought I would share my recent experience with you.

Quite a few years ago I bought a 1/43 kit made by SLM 43 brand from Atelier Christian Gouel (http://www.cg-models.com).

I started building it last week and noticed that a couple of the parts had been incorrectly put in the kit when it was being packed.

I wrote to the company to ask about the availability of the correct parts. Christian replied immediately, offered to provide the correct parts and they arrived in my post box about 5 days later (including a weekend!).

Christian not only produces a phenomenal range of high quality kits (all mastered by his atelier), he also clearly values his customers.

Outstanding :thumbsup:

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