Driver Information Center - Phantom Doors Open


Paul94Z28
08-27-2013, 09:39 PM
Lately, if we start our 08 Uplander with a door open, the car never gets the hint that the door is closed. Both front and rear doors. If we shut the car off and restart, it reads the door as closed.

I have read up on the power sliding door problems, but this happens with the fronts too.

Anyone run into this?

GMCustomerService
08-28-2013, 10:14 AM
Paul94Z28,

I am sorry you are having this concern with your doors. If later, you choose to have your GM dealership look into this concern and would like assistance, please let us know. You can always reach out to us via private message or send us an email at socialmedia@gm.com.

Erica Tiffany
GM Customer Care

Paul94Z28
08-28-2013, 03:16 PM
Erica-

Great to see you guys on here. I have worked supporting GM for almost 18 years. I was really looking to see if there was a TSB or a quick fix for this. No major issues with the vehicle. As it is out of warranty, I am a little hesitant to take it in for service right now.

We like this van and plan on keeping it.

GMCustomerService
08-28-2013, 05:16 PM
Erica-

Great to see you guys on here. I have worked supporting GM for almost 18 years. I was really looking to see if there was a TSB or a quick fix for this. No major issues with the vehicle. As it is out of warranty, I am a little hesitant to take it in for service right now.

We like this van and plan on keeping it.

Hi Paul,

I'm also present here on the forum assisting Erica. We're glad to hear that you plan on keeping your van. If you do decide to take your vehicle into the dealership please let us know, as we'd love to stay involved throughout this situation. If there's anything we can help you with please don't hesitate to contact us by private message.

Amber N.
GM Customer Care

kruzer140
07-01-2014, 11:28 AM
Hi Paul,

I have this same problem with my 2008 uplander, do you have any updates? Did you take it in and if so what did you find out ! Thanks!!

Paul94Z28
07-03-2014, 10:01 AM
Kruzer-

I did not end up taking it in to the dealer. I did make a change that has made the issue disappear. I followed the prompts to set my compass. In all of the years I have had this van I never set the compass properly. Once I did that, the phantom door open message has not been seen again.

Good Luck!

kruzer140
07-03-2014, 01:15 PM
I will give that a try ! Thanks !

Wubs
10-11-2014, 03:54 PM
I had the exact same problem. It's an expensive repair if you did not buy the van as a certified pre-owned which comes with a 30 day warranty.

The problem is caused by a bad / defective / faulty Instrument Cluster.

Or you can live with the inconvenience, but I think it's a safety issue that should be addressed.

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