Page updated on 11-22-2017

MFH Customer Service Address


paul_299
01-25-2013, 12:36 PM
Hi all, just wanted to know if anyone has a customer service e-mail address for Model Factory Hiro?
I just ordered a 1/20 kit of Senna's Toleman TG184 and one of the sheets of photo etch is bent and damaged and I'd like to see if they could send me a replacement.

Thanks, Paul.

freakray
01-25-2013, 04:38 PM
Studio27's English website is a little tricky to find since it doen't actually use their name in the URL, here is the contact page:

http://www.kiwi-us.com/~studio27/E-MAIL.htm

Vric
01-25-2013, 05:29 PM
Studio27's English website is a little tricky to find since it doen't actually use their name in the URL, here is the contact page:

http://www.kiwi-us.com/~studio27/E-MAIL.htm

Humm he asked for Model Factory Hiro, not S27 :licka:

Here's the email: cus@modelfactoryhiro.com

They answer in English

freakray
01-25-2013, 05:36 PM
That'll teach me to post form work :p

paul_299
01-25-2013, 06:07 PM
Thanks for the help.

I'll make a note of the Studio 27 address as well just I case I need it. I'd never have realised that URL was there's so it's good to know for future reference.

jmtomservo
01-26-2013, 02:43 PM
Is MFH usually quick to respond? I emailed them 2 months ago and still haven't gotten a response.

Vric
01-26-2013, 03:05 PM
Is MFH usually quick to respond? I emailed them 2 months ago and still haven't gotten a response.

I wrote them once, took 2-3 days. Received missing part a bit more than a week later.

Add your comment to this topic!