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Free calls to Japan

03-15-2011, 04:51 PM
Telephone giants AT&T Inc., Verizon Communications Inc., Sprint Nextel Corp. and Comcast Corp. are offering customers free calls to Japan to help people keep in touch following last Friday’s devastating earthquake and tsunami.
Verizon is allowing its wireless and landline customers to make free calls through April 10. Comcast has offered its Xfinity Voice and Business Class Voice customers free calls and Sprint will offer wireless calls and text messages during the same time.
AT&T will not charge customers for calls and text messages to Japan through March 31. The company also will offer a rebate of up to 60 free minutes to those customers with landlines.

03-15-2011, 04:53 PM

AT&T Offers Wireless, Wireline Billing Relief for Consumers Calling and Texting Family, Friends in Japan

AT&T (* today announced it has implemented international calling and texting support efforts for U.S. residential wireless and wireline consumers trying to connect with loved ones in Japan, following last week’s tragic earthquake and tsunami.
Effective beginning last week, March 11, and continuing through March 31, AT&T wireless postpaid customers will not be charged for:

International long distance usage from the United States and Puerto Rico to Japan
Text messages to Japan, originated from a U.S. wireless number

In addition, and also effective March 11 through March 31, residential wireline customers can seek credits for up to 60 minutes of direct dial calling to Japan:

Upon receiving their wireline bill, customers may call AT&T to receive adjusted calling for up to 60 minutes. In other words, no charges for up to 60 minutes of call time from the United States to Japan between March 11 and March 31.

For any of the above activity, customers will either see no charges reflected on their monthly statement, or they will see a full credit applied to their statement for activity between March 11 and March 31.
“We want to help our customers connect with loved ones in Japan in anyway we can,” said Mark Collins, senior vice president, Voice and Data Products, AT&T Mobility and Consumer Markets. “Connecting with family and friends is most important at times like this— we want to make it as easy and worry free as possible for our customers.”
Still available, AT&T wireless customers can text “redcross” to 90999 to give a $10 donation to help the Red Cross with disaster support efforts in the area. No text message fees apply.
And, TV Japan – the 24 hour Japanese news channel – is available for free through March 17 to all U-verse® TV subscribers, allowing viewers to follow the news and recovery efforts. TV Japan can be found on channel 3680.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

03-15-2011, 04:57 PM
Sprint Offers Fee Waivers and Credits for Wireless Calls and Texts To and From Japan

OVERLAND PARK, Kan. (BUSINESS WIRE (, March 15, 2011 - To aid wireless customers in making critical contact with family, friends and emergency personnel in Japan following last week’s earthquake and resulting tsunamis, Sprint (NYSE: S) ( is waiving and/or crediting fees for wireless calls and text messages to and from Japan for customers who are on Sprint’s networks – retroactive from March 11 and continuing to April 10, 2011.
During times of emergency, it has been shown that text messages may go through when calling capabilities aren't available and may help free up networks for critical communication between first responders, other emergency personnel and aid workers.
Additionally, Sprint is continuing its waiver of standard text-messaging fees for various Japan disaster-relief short codes and mobile-donation campaigns from March 11 until June 30, 2011 (, including:

Text “REDCROSS” to “90999” to donate $10 on behalf of the American Red Cross.
Text “TSUNAMI” to “50555” to donate $10 on behalf of Convoy of Hope, Inc.
Text “WAVE” to “50555” to donate $10 on behalf of the World Relief Corp. of National Association of Evangelicals.
Text "JAPAN" or "QUAKE" to “80888” to donate $10 on behalf of The Salvation Army.

“It is Sprint’s hope that this continued support of the relief efforts in Japan will further aid family, friends and emergency personnel affected by last week’s earthquake – helping them stay connected, safe and informed,” said Ralph Reid, Sprint vice president-Corporate Social Responsibility.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 49.9 million customers at the end of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at ( or ( and (

03-15-2011, 05:00 PM

Release Date:03/11/2011

(NEW YORK, NY) – Time Warner Cable today announced that all calls placed by its Digital Phone customers to Japan will be free through April 15, 2011. The program includes both residential Digital Phone and Business Class Phone customers and will be retroactive for all calls placed on March 11, 2011.
“At Time Warner Cable we are caring members of the communities we serve and we know that in many of those communities right now we have customers worried about family and friends in Japan,” said Glenn Britt, Chairman and CEO, Time Warner Cable. “We have seen an increase in the number of calls made by our customers to family, friends and colleagues in Japan who have been touched by the events that occurred earlier today. They are all in our thoughts and we hope that this program removes a small measure of worry from our customers.”
Digital Phone Customers who are making calls to Japan during the eligible period do not need to make any changes to their accounts in order to take advantage of this program. This program will cover any Time Warner Cable Digital Phone and Time Warner Cable Business Class Phone subscriber making a direct call to Japan. Calls to operators or directory assistance will continue to be charged at the usual rate.
About Time Warner Cable
Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located mainly in five geographic areas — New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable. More information about the services of Time Warner Cable is available at (, ( and (
About Time Warner Cable Business Class
Time Warner Cable Business Class, a division of Time Warner Cable (NYSE: TWC), offers a full complement of business communications tools to small- and medium-sized businesses and enterprise-sized companies. Its phone, internet, Ethernet, cable and security solutions are enhanced by award-winning customer service and local support teams. Time Warner Cable Business Class was founded in 1998, offering high-speed Internet service as Road Runner Business Class. Today, it serves more than 330,000 business customers throughout Time Warner Cable’s markets.

03-15-2011, 05:04 PM

Verizon Makes Calls Free To Japan From March 11 To April 10

NEW YORK, NY — To help its customers contact loved ones in the aftermath of the devastating earthquake and tsunami, Verizon is making calls to Japan free for most wireless and residential customers through April 10.
All Verizon Wireless ( post-paid customers will receive free calling to Japan from March 11 through April 10. Post-paid customers are those who receive a monthly bill from the company. In addition, Verizon Wireless post-paid customers in the U.S. will receive free text and multimedia messaging to Japan for the same time period.
Verizon Wireless has also made it easy for customers to text donations ( to a host of non-profit organizations responding to the earthquake and subsequent tsunami. Customers can easily make a $10 donation by simply sending a text message and may choose from 10 organizations aiding those in need in Japan.
All calls made from a Verizon residential landline to Japan will be rated at $0.00 per minute, from March 11 through April 10. Customers with Verizon World Plan ( (300, 500 or unlimited minutes of long-distance calling) can call Japan without using any minutes from their time-allotment blocks.
Additionally, Verizon Prepaid Phone Card charges for all long-distance calls placed to Japan from the United States will also be waived from March 11 until April 10.
The company is also providing FiOS TV ( customers who are not subscribed to the channel free access to TV Japan ( through March 17. The channel location is 1770.
* Only long-distance usage charges associated with calls made from residential landlines terminating to wireline or wireless destinations in Japan will be waived from Mar. 11 – April 10. All other fees including taxes, surcharges, monthly recurring charges (MRCs), minimum spend levels (MSLs), monthly minimum charges (MMCs), etc will continue to apply. Post-paid calling card charges to Japan will also be waived.
** If long distance calling fees were charged, credits will be issued in a future bill statement.

03-15-2011, 05:06 PM

Comcast Providing Free Calls To Japan for Xfinity Voice and Business Class Voice Customers

Following the Disasters in Japan, Customers Can Reach Out to Family and Friends There
Free of Charge

To help unite families and friends in the aftermath of the devastating earthquake and tsunami in Japan, Comcast has announced it is providing free calls to Japan for its Xfinity Voice and Business Class Voice customers. For calls made to Japan by customers during the timeframe from March 11 through April 10, 2011, Comcast will remove these charges from customers’ bills.
“Our hearts go out to all of the earthquake and tsunami victims and their families,” said Cathy Avgiris, SVP and General Manager, Communications and Data Services, Comcast. “We want to help ensure our customers with loved ones living in or visiting Japan have the means to remain in close contact with them during this difficult time.”
Credits and waived fees will be automatic, as no action is required by customers. Comcast will cover fees for calls made to both landline and mobile phones. Comcast’s subscriber terms and conditions otherwise apply.

About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) ( ( is one of the nation's leading providers of entertainment, information and communications products and services. Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers. Comcast is the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and theme parks.

03-16-2011, 01:37 AM

T-Mobile USA Waives Call Charges to Japan and Wi-Fi Calling and Text Messaging Charges to and From Japan

Helping Customers Stay Connected and Supporting Text Message Donation Programs

T-Mobile USA, Inc. today announced that the company is taking steps to provide relief and help customers stay connected to loved ones in the aftermath of the earthquakes and tsunami in Japan.

“During this difficult time, our thoughts are with the people of Japan,” said Philipp Humm, CEO and president, T-Mobile USA. “Many of T-Mobile’s customers, their friends and families have been directly impacted by this disaster, and our promise is to help them connect with their loved ones.”

Effective immediately:

T-Mobile USA is enabling phone calls to Japan for postpaid customers without charges for international long distance through March 31, 2011, and retroactive to March 11, 2011.
T-Mobile postpaid customers can make Wi-Fi calls to and from Japan free of charge through March 31, 2011, and retroactive to March 11, 2011.
Text (SMS) messaging is also free of charge to and from Japan for T-Mobile postpaid customers through March 31, 2011 and retroactive to March 11, 2011.

Ways Customers Can Directly Assist Relief Efforts

If you are a T-Mobile prepaid or postpaid customer interested in helping immediately, you can text “REDCROSS” to 90999, and your donation of $10 will be given automatically to the Red Crossto help with relief efforts. This donation will be charged to your T-Mobile phone bill, and 100 percent of the donation goes directly to the Red Cross. There is no per-text fee for this service for T-Mobile customers who do not have a messaging plan, nor will the text be deducted from your messaging plan. Similarly, you can send donations via text message to a number of other relief organizations. T-Mobile does not charge for text messages sent to mobile giving campaigns.

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